CareerFinders, on behalf of our client, an expanding provider of Payment Solutions with offices in Limassol, we are seeking to recruit an Account Manager to join their growing team. The successful applicant will possess approximately 2+ years of previous experience in either an Account Management, Customer Service and/or Business Development role within the payments industry, with a proven track record of delivering an outstanding level of service to clients. Excellent verbal and written communication skills in English are essential and any additional language skills will be considered a plus.

Key Duties/Responsibilities:

• Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals and strategies, and their points of pain in order to identify opportunities to better leverage how the client works with the technology.
• Train clients on the best use of the system to match their business needs, and notify clients of software upgrades and schedule training on new features for the client’s staff.
• Create awareness of product and system features, new product launches, services and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients.
• Maintain a high level of client satisfaction through effective client support and problem determination.
• Act as the primary point of contact for our Key Accounts who require general technical support and requests related to our proprietary software, effectively delegate and manage these support items and ensure that the client’s needs are met.
• Analyze the technical issues identified by clients and thorough analysis and/or escalating to technical support determine the cause of these technical issues. Keep the client informed on the results of the analysis and ensure that the issue is resolved within an appropriate time-frame.
• Resolve basic technical problems and general “how-to” questions.

Key Skills/Experience:

• University/College degree in business or related field is desirable.
• Approximately 2+ years of experience in Account Management, Customer Service and/or Business Development in the online payments industry.
• Strong client relationship management skills.
• Excellent problems solving skills.
• Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
• Excellent verbal and written English communication.
• Exceptional knowledge of the Internet and how users interact with content.
• Understanding of search engine queries and directory sites.
• Previous experience working with different CRM systems and/or in-house software programs in the payment industry.
• Attention to detail and strong organizational skills.
• Must possess a strong work ethic.
• Eager and willing to overcome challenges.
• Demonstrated ability to work in a fast-paced, competitive, and fun environment.
• Proficient in MS Word, Excel, Outlook, PowerPoint.
• Knowledge and understanding of HTML/ CSS is considered an asset.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR6706. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.