CareerFinders, on behalf of our client, an expanding Investment Firm with offices across Cyprus, we are seeking to recruit an Arabic-Speaking Customer Support Officer to join their growing team based in either Limassol or Nicosia. The successful applicant will be tasked with providing clients with a high level of customer support, responding to incoming enquiries via email and chat systems. You will ideally possess previous experience working in a relevant customer focused role and be fluent in both written and verbal Arabic & English. Rotational Shift-Patterns apply for this role, that include night shifts.

Key Duties/Responsibilities:

• Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
• Resolving misunderstandings in a polite and professional manner.
• Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly.
• Promoting the products and services offered by the company to the clients by means of chat system and email.
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients.
• Keeping up to date with promotions and products offered by the company.
• Maintaining confidentiality and professionalism in all instances.
• Completing service-related tasks as requested by the Manager.
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification.
• Requesting relevant documents from clients in case they are not provided.
• Following and keeping up to date with new internal procedures.
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.

Key Skills/Experience:

• Experience in customer care or any other relevant field.
• Native in Arabic is a must.
• Strong English communication skills, both written and verbal are a must.
• Strong customer care skills.
• Excellent client handling skills.
• Strong communication and interpersonal skills.
• Excellent organisational skills.
• Business acumen.
• Teamwork and problem-solving skills.
• Hard working and able to cope under pressure.
• Excellent computer literacy.
• Willingness to do morning, afternoon and night shifts on a weekly basis.
• Valid work permit required.

Key Benefits:

• Attractive remuneration package.
• Quarterly bonuses based on personal performance.
• Corporate fund scheme.
• Discretionary yearly bonus based on company's and personal performance.
• Discount benefit card.
• Yearly training budget.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting CAR6536. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.