Spotware Systems is expanding and looking to hire a Technical Support Specialist.

Responsibilities:

• Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
• Working as part of a team to provide 24/5 support to clients (this role may require shift work).
• Coordinating integration of new clients with internal teams.
• Responding to pre & post-sale queries when required.
• Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where needed.
• Developing a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
• Educating new and existing clients on how product features and functionality work, and how it can contribute to their business growth.

Requirements:

• Experience in providing 1st & 2nd level support.
• Knowledge and experience of customer service principles.
• General technical knowledge (Windows, Networking, SQL, Linux, Web Services).
• Excellent problem-solving skills and the ability to perform a detailed investigation of technical issues.
• Fluency in English.
• Ability to work unsupervised and without direct instruction when required.
• Excellent organizational skills, the ability to manage workload effectively.
• Ability to work under pressure, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.

We offer:

• Competitive remuneration.
• Opportunities for professional growth.
• Private Health Insurance for you and your immediate family members as of 1st day of employment.
• Baby bonus: €1000 (for new baby arrivals).
• Birthday gift: €100 credit note from a shop of your choice.
• Three paid sick leave days.
• Pizzas on Thursdays and fruits daily.