A well-established Forex organisation, located in Cyprus, is looking to onboard a Head of Partnerships. Previous experience in FX with proven track record is a must! Looking for an experienced leader to join our fast-growing, international team, and help establish the IB/Affiliate partnerships (individual and corporate) department in relation to their customer journey and experience

Responsibilities:

• Build and lead a robust team focusing on maintaining partnerships internationally.
• You will be responsible of the partner’s journey ensuring they align with the business’ strategy with a focus on Master IB’s, Affiliates, Introducing brokers and White labels across the globe.
• The journey starts from the onboarding application, to the rebate structure setup in the backend, to training of our CRM system and anything else related.
• Propose and initiate different ways of developing the IB partnership network activity and constantly upgrading the programs to attract IBs from different regions.
• Ensuring rebate structures are in-line with management guidelines.
• Liaison with Dealing team for creation of respective MT4/5 groups to be used by partners.
• Manage, maintain and grow relationships for all corporate clients.
• Act as the point of contact for all corporate clients and ensure they are receiving the best possible experience.
• Provide ongoing support to team members on a day-to-day basis.
• Lead internal team by providing guidance, training, and mentorship.
• Create both team and individual KPI’s and create plan to ensure targets are met.
• Leading, developing, and mentoring the Partners’ Client Onboarding Team
• Conducting initial due diligence and undertaking risk-based analysis on proposed new clients.
• Ensuring compliance with internal policies and procedures, regulatory and AML and guidelines
• Help design eKYC solutions that can be used for the onboarding journey.
• Assist in the testing, maintenance and rule setting for the on-boarding system as required by the Client On-Boarding group.
• Developing and enhancing written processes and procedures.

Desired Skills and Experience:

• Proven experience as a partnership professional
• Proven experience in a Forex Industry
• Experience in relationship management and client retention
• Strong analytical, prioritization and organizational skills
• Strong risk and controls awareness
• Excellent IT skills
• Accuracy, precision, and attention to detail
• Independent, self-motivated, with ability to adapt and be flexible in a team environment.
• Ability to demonstrate good judgement and decision making.
• Outstanding communication both written and verbal in English

Please send your Cv’s to Mrs Maria Hadjistilli mhadjistilli@zenfinex.com