Job Title: Funding & Onboarding Technical Product Specialist

Line Manager: Chief Operating Officer

Department/ Region: Operations

Location of Work: Cyprus, Limassol

Salary Range: Competitive

Start Date: ASAP

About us:

Zenfinex- Trade the World

We are a globally regulated Forex and CFD broker that gives you more. Our aim is to deliver an exceptional trading environment to help you navigate the financial markets with success.

With over 20 years of combined industry experience, our founders recognised a need for a brokerage that deeply understands the needs of its clients.

That’s why Zenfinex is now one of the fastest growing brokers worldwide – with clients based in Asia, South America, Africa and Australasia. An ongoing dedication to superior client support and interaction has been the cornerstone to a growing reputation.

We’ve ramped up the fundamentals of trading in a fierce fusion of technology, unlimited creativity, and an in-depth understanding of what retail traders want. The result? We provide the best possible trading conditions for our users to thrive in.

Along with a wide range of available products including Forex, Cryptos, Indices, Stock CFD’s and Commodities, we also provide brilliant learning resources and market analysis, superfast execution and competitive leverage, low deposit accounts, and exceptional customer service. And we’re licensed and regulated.

About the role:

The ideal candidate needs to be a great multi-tasker, work well under pressure and enjoy taking responsibility. Being able to work autonomously with a number of 3rd parties and be tech-savvy. You will be the face of our technical integrations in relation to our payment providers, eKYC vendors and our onboarding system. You will get to learn new skills and expand your knowledge of how everything works together to better serve our clients.

At the same time, you will become familiar with our business model and be part of a dynamic and growing team. Ideally you will have some experience already in the Forex or Payments’ industry but for the right and tech-savvy individual we will consider you regardless. This is an urgent opportunity with a starting date imminent.

Key Responsibilities:

• First point of contact between the organisation and the providers of our eKYC, Payment Providers and CRM systems.
• Managing and assist on onboarding all international payment solutions by working together closely with the Funding operations team.
• Internal stakeholder management.
• Manage the internal backlog of change requests with the back office system provider(s).
• Master all the tools the operations team uses and become the internal guru.
• Provide training and assist team members in usage of the operational systems.
• Work closely together with Payment system Providers and other 3rd party providers related to the CRM system.
• Collaborate with all business departments and stakeholders to assure the back office systems are reflecting their needs.
• Any other duties reasonably required for the role.

Experience and Qualifications:

• Experience in Jira/Confluence is considered a big plus
• Have experience working in a Funding and Onboarding environment.
• Having experience in an FX/CFD brokerage or other types of Financial Services is a considered a plus.
• Good level of understanding digital payment methods.
• Able to understand technical needs and capable of communicating with technology teams.
• Have hands-on experience with managing integrations: API, Webhooks, Callbacks, SDK, UAT to Live roll-outs

Person Specification:

• Willingness to become the product expert when it comes to the Payment, Cashiers & eKYC systems.
• Proactive and above all team player
• Result driven, not afraid of deadlines
• Able to think outside of the box and needs to be a flexible problem solver
• Willingness to adapt to different time zones when needed and go the extra mile to get things done
• Ability to write comprehensible documentation to drive a knowledge sharing culture

Please send us your CV at mhadjistilli@zenfinex.com