CareerFinders, on behalf of our client, an expanding CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit a number of German-Speaking Retention Agents to join their growing team. The successful applicants will be responsible for servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients, ensure they receive an outstanding level of service and are retained within our clients’ trading platform. No previous experience is required, although any experience in a Sales, Business Development and/or Client Service role will be considered an advantage. Fluency in both written and verbal German and English is essential.

Key Duties/Responsibilities:

• Act as the "eyes and ears" servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients.
• Act as a conduit between clients and the FX market.
• Assist clients with queries regarding trading and the instruments available for use by the client.
• Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
• Training new clients on companies platforms and trading tools.
• Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required.
• Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
• Achieving monthly targets.
• Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions.
• Contacting clients to provide general market updates.
• Utilizing retention strategies to maximize client satisfaction.
• Cross selling company services to provide client improvement and increase LTV targets.
• Ensuring timely follow up of all contacts.
• Maintain high levels of client acquisition, retention and re-activation.

Key Skills/Experience:

• University/College Degree.
• Fluency in German and English (Written & Verbal).
• Good IT skills.
• Experience in a relevant field will be considered an advantage, but not essential.
• Excellent communication and organisational skills.
• Full training will be provided.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR6357. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.