CareerFinders, on behalf of our client, an expanding, regulated Investment Firm with offices in Nicosia, we are seeking to recruit a Back-Office Administrator to join their growing team. The successful applicant will primarily be responsible for monitoring our clients internal system (MIMO) on a daily basis, diagnosing issues, initiating corrective actions and following up to completion to ensure services remain operational. You will ideally hold previous back-office experience within a regulated Investment Firm and any previous experience working with the MIMO back-office system will be considered a significant advantage. Excellent verbal and written communication skills in English are essential.

Key Duties/Responsibilities:

• Monitor the system daily, diagnose issues, initiate corrective actions and follow up to completion to keep services operational.
• Cooperate and sync with multi-disciplinary teams including Finance, Compliance, Customer support services across all operational aspects and proposed improvements.
• Processing and monitoring of daily client’s deposits and withdrawals.
• Communicating with banks, payment service providers and liquidity providers.
• Processing the client payments through different PSPs.
• Managing of chargebacks.
• Coordinating with other departments the payments related tasks.
• Assisting in performing reconciliations.
• Handling client’s queries, providing help and assistance to clients in preparing the instructions and on any other matters.
• Entering the client’s data along with instructions, transactions, deposits, withdrawals etc into CRM system.
• Support related to banking transactions.
• Running the reports in the system and ensuring that the reports are dispatched to clients on time.
• Adhere to all implemented procedures.
• Communication with both internal and external auditors and provision of the required documents upon request.
• Preparation of reports as required.
• Close cooperation with Compliance on Customer Due Diligence (CDD) and Know Your Client (KYC) matters.

Key Skills/Experience:

• University degree in Economics/Finance/Business or a related field will be considered an advantage.
• Previous experience in a Back-Office role within a regulated Investment Firm is highly desirable.
• Good knowledge of Excel and other Microsoft Office tools.
• A high fluency in English with excellent written and verbal communication skills.
• Capacity to work under pressure and with strict deadlines.
• Good communication and monitoring skills.
• Strong sense of professionalism, organisational and analytical skills.
• Self-learner and highly motivated individual.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6355. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.