CareerFinders, on behalf of our client, a regulated Investment Firm with offices across Cyprus, we are seeking to recruit an Arabic-Speaking Quality Control Officer to join their growing team based in Nicosia. The successful applicant will primarily be responsible for determining the agents quality standards by listening and studying inbound and outbound calls of Customer Onboarding Officers & Relationship Officers. Previous experience working in a similar position within the Forex industry is highly desirable as well as outstanding listening and client service skills. Fluency in both verbal and written Arabic and English is essential for this position. 

Key Duties/Responsibilities:

• Determine the agents quality standards by listening and studying inbound and outbound calls of Customer Onboarding Officers and Relationship Officers.
• Ensure the call satisfy the Company’s policies and standards.
• Prepare the reports of all monitored calls and provide feedback in writing in English to the Head of Compliance.
• Ensure proper level of customer service and quality is maintained by the employees while contacting clients.
• Monitor quality of services provided by the company and various departments.
• Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures.
• Assist in other compliance related tasks if necessary.
• QC reports.
• Prepare the Quality Control related reports from time to time, if and when requested by the Company.

Key Skills/Experience:

• Fluency in Arabic and English, both written and verbal.
• Bachelor Degree.
• Excellent command of Microsoft Office (Word, Excel, etc.), as well as computer literacy.
• Excellent communication skills – verbal and written.
• Ability to work as part of the team.
• Attention to detail and target oriented.
• Proven experience in the field will be considered as an advantage.
• Ability to work under pressure in a fast-paced environment.
• Working permit in Cyprus.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6340. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.