IT Support Specialist
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#DK44380 Τύπος: Πλήρης Απασχόληση
David Kennedy Recruitment is working with a leading financial services company who are looking to recruit an English speaking IT Support Specialist for their Limassol office.
Position: IT Support Specialist
Location: Limassol, Cyprus
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Process and manage all user requests related to IT support enquiries
- Prepare user equipment as well as run diagnostics to assess the technical condition of the materials before sending it for repair
- Develop user instructions and ensure that they are updated regularly
- Create access granting to internal services and maintain the "access catalog"
- Manage the overall corporate messenger and ticketing system
- Liaise effectively with both contractors and service providers.
- Native/fluent in English, both oral and written. Fluency in Russian is preferred but not essential
- Previous experience in a similar role within the Forex or Gaming industries
- Prior experience with ticketing system, security measures
- In-depth technical knowledge as well as the ability to follow the procedures such as Access procedures
- Strong proficiency with PC systems is essential as well as a familiarity with of MAC/Apple products will also be preferred
- A true passion for customer support and outstanding interpersonal skills
- Excellent problem-solving and analytical skills with a strong attention to details
- Self-motivated and accountable for individual performance outcomes
- Demonstrated ability to adapt and thrive working in a fast-paced and ever changing environment
- Dynamic personality who can deliver results in a timely manner.
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic international team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Private Medical insurance
- Pension fund.
If interested in this role, please apply using following link: