CareerFinders, on behalf of our client, a leading online forex trading and CFD broker with offices in Nicosia, we are seeking to recruit a Senior Business Analyst to join their growing team. The successful applicant will take ownership for our clients eKYC function working closely with other Business Analysts, Management, external vendors and other business units to continually improve eKYC and Onboarding product coverage. You will hold approximately 3+ years of relevant experience within a similar position, with previous experience working closely with eKYC vendors or companies operating within a similar market segment. Excellent communication skills in English are a must. 

Key Duties/Responsibilities: 

• Lead communication efforts with both new and prospective vendors (remotely and in-person), consistently demonstrating timely, accurate and professional communication.
• Support the end-to-end onboarding of any new vendors, which includes legal/commercial agreements, product implementation and performance reporting.
• Collaborate with internal business units to ensure successful implementation of new eKYC products and/or iterative improvements to existing eKYC products.
• Report to Management regarding eKYC vendor performance, customer Onboarding trends, etc.
• Ensure team adherence to all internal protocols, including (but is not limited to): monthly eKYC billing, robust documentation of vendor communication; documentation of  internal approvals; maintenance of a 1 day SLA for Onboarding cases; prompt troubleshooting  of performance issues impacting (or related to) eKYC products; etc…

Key Skills/Experience: 

• Approximately 3+ years of experience working directly with eKYC vendors within a similar position.
• High proficiency working with Salesforce, preferably Lightning.
• Intermediate knowledge with Atlassian suite of products, namely Confluence and JIRA.
• Strong communication skills (verbal and written), both with internal and external parties in English.
• Ability to both identify and understand customer needs and implement solutions accordingly.
• Robust documentation and organization practices.
• Ability to meet tight deadlines in a fast-paced, dynamic environment.
• Intermediate MS Excel skills (pivot charts, v-lookup, index formulas).
• Business Analyst certification(s), “ECBA” or equivalent, preferred but not required.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6063. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.