EverestCM is a regulated Forex CFD Provider that serves a lot of happy traders worldwide. 

At EverestCM, we offer you the opportunity to develop a truly fulfilling career within a fast-paced, fun, exciting, yet incredibly supportive working environment. We’re looking for talented people who are passionate about seeing themselves and us grow. We’re committed to educating and empowering the entire EverestCM family.

We're growing our team and we are seeking for a Customer Experience Officer with strong communication skills.

Responsibilities

• Handling all client queries via live chats, e-mails, and phone calls for the company's group; and any other duty assigned by the Customer Support Department
• Processing appropriate verification procedures according to client classifications
• Being the first point of contact for existing clients and assist internally, all other departments according to their needs
• Processing financial transactions (withdrawals, transfers, deposits)
• Dealing with deposit failures, chargebacks, settlements
• Posting deposits (credit card, wires, online checks)
• Performing daily reconciliation of platforms, providers, and systems

Requirements

• Minimum 1 year of proven experience in similar position
• Excellent problem solving and troubleshooting skills
• Ability to multitask, prioritize and work independently

• Excellent oral and verbal skills in English language

Remuneration & Benefits

• Excellent remuneration package based on experience and skills
• 21 days’ annual leave
• Company’s group medical scheme
• Hybrid Remote Work
• Career development, sponsorship on work related trainings and professional examination

All CVs to be forwarded at hr@everestcm.com