FxPro Group, a leading FinTech company, is looking for a Customer Support Officer to help drive our global growth.

Responsibilities:

• Delivers service and support to customers through live chats, emails and phone calls
• Provides answers to customers by identifying problems, researching answers and guiding customer through corrective steps
• Handles and resolves customer complaints
• Provides information to customers in regard to Company’s services and products
• Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquirie
• Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
• Inform customers about internal regulations and procedures of Company
• Follow up on the progress of the response to the customer
• Performs general Back Office and Clients Accounting Department duties during night/evening shifts,
  Updates Customer records
• Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
• Provides feedback on the efficiency of the customer service process 

Requirements:

• University Degree is an advantage but not a must
• Excellent command of the English language
• Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
• Flexible, outgoing, problem solving skills, excellent communication skills
• Any knowledge of FX industry is considered an advantage
• Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)

Benefits:

• Competitive salary
• 13th salary
• Provident fund
• Medical insurance
• Discount card for several services and products
• In-house gym with a personal trainer
• Free meals and beverages at in-house cafeteria

Interested candidates should send their CV at careers@fxpro.com