Customer Support Officer (Thai Speaking)
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#FX24016 Τύπος: Πλήρης Απασχόληση
FXPRIMUS offers one of the most secure online trading environments available anywhere in the forex industry. Our extra measures in safety have positioned us as the front runner in responsible trading, and we are now setting new standards in safety amongst our counterparts in the FX industry. As we are globally expanding, we continuously search for talents and professionals who aim to grow with us and become a member of our award-winning team!
Position: Support Officer Department: Support
Reports to: Head of Support Location: Limassol
What You’ll Do:
The Support Officer is responsible to provide excellent customer service to clients whilst enhancing their trading experience with FXPRIMUS.
- Handling client inquiries appropriately and ensuring that high level service is provided
- Support through email, live chat and telephone to all clients globally
- Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments;
- Impeccable telephone etiquette and management;
- Dealing with complaints of a varying nature promptly and effectively.
What You Have:
- Native speaker of Thai is the must, English – fluent;
- Similar experience in customer support;
- Excellent spoken and written communication skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word);
- Shift work as and when required.
What Will Make Us Really Love You:
- Previous experience in similar position within financial services or online gaming;
- Knowledge of Meta Trader platforms will be considered an advantage;
What You'll Love About Us:
- An attractive salary based on candidate's experience and qualifications;
- Personal development opportunities through on-going on the job training;
- Paid Annual leave and sick leave;
- Performance recognition/bonus
We appreciate your interest in our roles and the company. We will review your CV and if we are ready to move forward with your application, you will be contacted about the next steps.
FXPRIMUS is an equal opportunity employer and we are committed to promote diversity and equality. We care about the privacy of our candidates and all the data you provide to us is maintained in a secure manner and kept confidential.