We are currently looking for a Client Relations Agent to join our office in Limassol. Previous experience in a forex industry is required.

Some of the duties will include resolving issues and normalising relations with complaining customers, coordinating the process of resolving disputes, ensuring customers’ satisfaction with our services and organizing files of complaints vs the facts. 

Main Responsibilities

• Build relationships with key customers
• Create plans to address clients’ needs
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Collaborate with internal teams (e.g. sales, senior management) to address customers’ claims

Key requirements

• Native English speaker – writing, speaking, reading
• Excellent communication and negotiation skills
• Background in the resolution process of disputes – plus 
• Experience tracking relevant KPIs (e.g. customer satisfaction) – plus
• Problem-solving aptitude and capacity of reasoning and structuring thoughts in an intuitive and communicative way
• Good prioritization skills
   

Employment Status:

Full-time

Company Location:

Limassol, Cyprus

Additional Benefits & Remuneration package

• Opportunity for self-development and career advancement
• Medical Insurance
• An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Application:

If you are interested in applying for this position, kindly send your CV to careers@tradeo.com quoting the job title into the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only short-listed candidates will be contacted.

Note:

As a result of the impending European General Data Protection Regulation that comes into force across all EU Member States as of 25th May 2018, we would like to make you aware of our new and updated Privacy Policy that describes how we store and process the personal and sensitive information that you send to us. We have put in place suitable procedures to safeguard and secure the information we collect from you.

We would like to continue informing you of potentially suitable job vacancies that match your skills and experience that become available via phone, email and/or SMS. If however, you do not wish to receive any contact from us moving forward and wish to have your personal details removed from our records, please send an email to hr@tradeo.com within a month, requesting that your details are deleted.

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