If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. KC Firiakis, due to its expansion, currently has an exciting, full-time career opportunity for a Complaints Administrator at our headquarters in Limassol. Could you be the candidate that we’re looking for?

 Main Duties and Responsibilities:

• Liaising with customers via email and in writing to obtain all complaint details for new, ongoing and open complaints as per the instructions of the Head of Complaints;
• Ensuring accurate, high quality and personalized responses are issued to customers within the set time frames;
• Liaising with other departments within the complaint as required in order to ensure accurate responses are provided;
• Ensuring that record keeping system is kept updated with details of the Customer's correspondence, action taken and responses;
• Providing reports as requested concerning various complaints.

 Candidate Profile:

• Experience in the Forex Industry will be considered as an advantage;
• University or College Degree in any field;
• Fluency in English Language (any other language will be considered as an advantage);
• Excellent judgment skills; 
• Detail oriented;
• Good communication and interpersonal skills.

Why you’ll love working with us:

We offer competitive salaries, a great package of benefits and the chance to build a successful career.

How you can apply: 
Could you be the candidate that we are looking for?

Apply now at www.kcfiriakis.com/careers and become the next member of our amazing team. 

Applications will be accepted until the 27th of November, 2020 and will be treated with the strictest confidence.

We thank all candidates for the interest in our vacancy; however, only those under consideration will be contacted.