Pangea Translation Services is looking for Account Manager to join our office in Limassol and be part of our growing team.

The position of Account Manager is responsible for developing existing business relationships. 

The Account Manager responsibilities:

• Work directly with the client, to ensure communication is established, client brief is setup and all needed information has been received, to ensure best possible result in the projects.
• Negotiating the Project’s details with the Customer (language combinations, file types, special instructions, terms, delivery deadline)
• Finalize and deliver the Project following up with the Customer’s instructions and guidelines
• Update the Customer’s profile regarding the payment method in the database
• Work closely with Project Managers to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Research and develop sound understanding of all market industries relevant to Pangea, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties as assigned
• Work closely with the Senior Business Development Manager/Director to ensure all the needed information has been received from the potential/new client Education level

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Finance or similar fields: Mandatory
• Bachelor's Degree (localization, linguistics, or with equivalent experience): Advantage
• Proven 3 years working experience as a Key Account Manager, Customer Support Manager or a relevant role in LSP companies: Mandatory
• Exceptional English verbal and written communication skills: Mandatory
• Tech-savvy with excellent knowledge of MS Office tools, CRM Software: Mandatory
• Must demonstrate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook): Mandatory
• Knowledge of CAT tools (MemoQ, Trados, SDL, WordBee, WordFast, XTM): Advantage
• Time management and planning skills: Advantage
• Excellent business communication skills: Mandatory
• Strong problem-solving and analytical skills: Mandatory
• Detail orientation with the ability to multitask: Mandatory
• Independence in carrying out assigned tasks: Mandatory
• Team player: Advantage

Interested? Apply Now!

Please submit your CV to cv@pangea.global