Antelope suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.

We are looking for a talented and ambitious individual to join our T1 Technical Customer Support team and be the first point of contact for the customer’s queries and technical issues.

Requirements:

• Native English speaker level is a must
• 1+ years’ experience in customer support with online B2B companies
• Strong communication skills
• Excellent computer skills; savvy with new CRM programs and MS Office (Excel)
• Excellent attention to detail; accurate and efficient with data entry
• Devoted to give excellent customer care
• Ability and eagerness to learn new systems, tools and processes
• Prior experience working at a help desk is a plus
• May include shift work
   

Duties:

• Monitor, research and resolve Technical issues in a timely manner while efficiently responding to requests via ticketing system, Skype, email, Slack and phone
• Dispatch and coordinate with the company’s relevant departments to properly and effectively assist clients
• Gather the customer's information and determine the technical issue by analyzing the symptoms and figuring out the underlying problem while transferring comprehensive and intuitive steps to reproduce to the various support Tiers
• Keep up to date with our evolving technology and be proactive in resolving issues
• Take initiative in improving the team, improving the customer experience and your skill-set

Benefits:

• Medical Insurance
• Parking
• Lunch
• Dynamic environment
• Opportunity for career development

CVs to be sent to careers@antelopesystem.com