Reference: VAC-18069N
Company: CySec licensed FX Company
Location: Limassol
Salary: Salary between 1,200- 1,500 EUR gross based on experience plus benefits

Job Detail
Our client is a CySec licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.

Responsibilities:

• Deal directly with clients via phone, email and live chat
• Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Respond to customer queries in a timely and accurate manner
• Advise customers on company information, products, services and trading platforms
• Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
• Keep records of customer interactions and gather of customer feedback
• Follow communication procedures, guidelines and policies, and handle changes renewals
• Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
• Liaise with other departments for unresolved issues

Requirements:

• Previous experience of at least 1 year in the FX industry
• Fluent in English and any other additional language will be considered an advantage
• Cysec Basic/ Advanced certifications will be considered an advantage

Salary:

1,200 – 1,500 EUR gross based on experience

Benefits:

• 13th salary
• Medical Insurance
• Discretional Annual Bonus based on performance

Working Hours:

Monday- Friday 14:00- 23:00

To apply for this vacancy please send your CV to admin@smstaffmatters.com with subject: Customer Support Representative VAC-18069N